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Release Management Users’ Guide! ! RELEASE!MANAGEMENT!USERS'!GUIDE& 5& belowunlessotherwiseagreedtobythe! ServiceOwnerandtheReleaseManagement! processowner. Product Documentation | ServiceNow. Leveraging JFrog Artifactory in Automating Change Request Approvals. ServiceNow, NVIDIA, and Accenture today announced the launch of AI Lighthouse, a first-of-its-kind program designed to fast-track the development and. Jira Service Management costs from $21/agent/month and comes with a 7-day free trial. Release Notes and Upgrades. With today’s introduction of the Now Platform Quebec release , ServiceNow is delivering new innovations to help businesses power through the pandemic and thrive in. Known synonyms are applied. ITIL is the most popular framework for governing IT. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Scale order management to take on modern telecom opportunities and build for customer success. Activation information • ServiceNow Authentication: Platform feature – active by default. Insights. With Change Management, you can make changes with minimum disruption. Release Phases. SANTA CLARA, Calif. Learning Build skills with instructor-led and online training. September 22, 2022. Employee relations is a term that describes the interactions, communications, and relationships that businesses cultivate with their employees. Analyze and identify operational bottlenecks with one AI-enabled platform. Select Gates and the ServiceNow Change Management pre. “With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly. EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe V3. ServiceNow unveils transformative innovations at Knowledge 2023. The ServiceNow Communities application built on the Now Platform. Known synonyms are applied. Kovar September 22, 2022, 09:44 AM EDTServiceNow Blog. Align work to business priorities, reduce time, and optimize resources with IT Business Management (ITBM). 1 Delivered as part of the Now Platform, spanning all ServiceNow cloud services. Orchestration's ROI calculator is built on ServiceNow Cost Management and tracks the ROI of every automation run, calculating cost savings over time. Also, it is a fortune 100 best company to work for. How search works: Punctuation and capital letters are ignored. Known synonyms are applied. ‑ July 26, 2023 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its second quarter ended June 30, 2023, with subscription revenues of $2,075 million in Q2 2023, representing 25% year‑over‑year growth, 25%. Give users a powerful, consumer-grade. Major incidents have a separate. Welcome to the Now Platform San Diego release! CJ Desai. Create and automate order tasks with workflows to reduce fulfillment time, meet SLAs, and lower costs. Enhanced the IT Service Management ( ITSM) topics to leverage the latest platform Dialog Acts enhancements by changing the toggle from node-level to the topic-level. Deliver the right experience to employees anywhere. Scale order management to take on modern telecom opportunities and build for customer success. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. o. This release follows ServiceNow’s Q2 2020 acquisition of App4Mation’s 4Facility. Jama Connect is requirements management software that helps guarantee releases are compliant and high-quality. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Keep service owners in the loop by surfacing key outages, changes, and incidents—with full context. Loading. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Deliver enterprise agility for better business outcomes. The current CEO of the company is Bill McDermott. ServiceNow Audit Management prioritizes internal audit engagements to eliminate recurring audit findings and enhance audit assurance and productivity. Activities are the building blocks of orchestration. I will share some of the tips and methods for making the ServiceNow release process easier from my experience. Learning Build skills with. In Version 1. This allowed the resolution team in an organization to view, manage, and resolve incidents from anywhere and faster. Known synonyms are applied. The ServiceNow® Utah release includes new products and applications, as well as additional features and fixes for existing products. Employee Document Management. Business leaders must drive uninterrupted innovation and. ‑ April 26, 2023 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its first quarter ended March 31, 2023, with subscription revenues of $2,024 million in Q1 2023, representing 24% year‑over‑year growth, 27%. 2 Improves self‑service adoption with 3 self‑service conversation topics. Get a holistic view of your operations footprint across on-premises data centers and the cloud. Special characters like underscores (_) are removed. New to the London release, ServiceNow® Test Management 2. Represents the planned phases within a release, which are used to group. The latest Vancouver release introduces the Generative AI Controller, allowing developers to easily implement artificial intelligence in apps, scripts, and flows. Release Management encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components. How search works: Punctuation and capital letters are ignored. 1 Includes SaaS License Connections and direct‑to‑vendor SaaS integrations. Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for: Administrators. Instead of delivering services separately by functional domain, services can be delivered in a manner that: Connects systems and departments. Learning Build skills with instructor-led and online training. All rights reserved. Get Started. • Start by defining a minimum viable set of policies as part of a starter management approach IT change management gives organizations more control over the changes they implement, allowing for effective administration every step of the way, including planning, risk assessment, and tracking. SAM is an ongoing process with strategic goals that: Negotiate volume contracts to eliminate or reallocate software licenses that have been underutilized. Sigler said he thought ServiceNow might be the first enterprise software company to. Managed services News ServiceNow Tokyo Release Targets Employee, Security, Supply Chain Management Joseph F. It brings the DevOps concept and goals to life, enabling organizations to achieve excellence in code quality and transparency. Significant expansions to the Now Platform offer customers new, faster, and more efficient ways to work. June 22, 2020. SANTA CLARA, Calif. Open rm_release. Bundles all the work done (projects, epics, stories, enhancements, defects, problems, incidents, and so on) for products or services together and ensures that these work items are built, tested, and deployed on non-production and/or production environments. Demo HR Service Management. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Next, the Release Management team can benefit a lot, as this. Become a Certified Application Specialist. Test and approve the release. Improve productivity and user adoption with ServiceNow training and certification. Release management focuses on. Order Management for Telecommunications. ServiceNow-Powered Change and Release Management: the Gist. Oct 05, 2023 - Nov 22, 2023. Description. Use a Product record in Release Management to store information about a product for reference purposes and groups all the releases and work artifacts for the product. New Finance and Supply Chain Workflows use AI, ML, and RPA to automate procurement, accounts payable, and other critical processes for increased speed and value. Impact Accelerate ROI and amplify your expertise. ServiceNow Business Continuity Management enables business operations to plan, exercise, and. I’m proud of the global engineering. Build new services with a packaged data model and low-code workflows tailored for government. How search works: Punctuation and capital letters are ignored. ServiceNow platform, in a cost-effective and efficient manner. The Now Platform Vancouver release has arrived! Get the support and tools you need for every step of your upgrade journey. ServiceNow Launches Major Platform Expansion with the Utah Release. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. ServiceNow Tutorial - ServiceNow is a cloud solution company which is used for process automation, IT service management, IT operation management and IT business management. Learn how to use the Release Management application in ServiceNow, a tool for planning, design, build, configuration, and testing of hardware and software releases. The type and number of phases would depend upon the release management process of your organization. Surface context-aware recommendations and deliver better self-service with conversational AI. Comply with paperless HR file management requirements. The ServiceNow Tokyo release demonstrates a big focus on business continuity. — Sept. Understand the impact of changes and. Respond quickly when changes are needed. The Dialog Acts enhancement is enabled for all topics available in ServiceNow® Virtual Agent and Virtual Machine applications. ServiceNow Release Management. — Sept. Scale order management to take on modern telecom opportunities and build for customer success. Special characters like underscores (_) are removed. snc. Order Management for Telecommunications. Steps to reproduce: 1. This helps minimize risk and ensures that changes are implemented quickly and accurately. Minimize risk and expense for every stage of integration. Cumulative release notes summary on changes to Vancouver features and products. Learning Build skills with instructor-led and online training. Consolidate inventory data so you can manage resources and services quickly and easily. list 2. IT Service Management. Release managers must keep the release phases updated. Event Management release notes - Product Documentation: Tokyo - Now Support Portal. Open any record or create a new record. On the same note, an improved. Order Management for Telecommunications. Solutions hosted on Microsoft Azure Government to accelerate digital transformation and enhance security controls for the defense and intelligence community. Boost the knowledge, confidence, consistency, and speed of government employees. This tool enables dispatchers to schedule and manage specialized equipment like forklifts and. You can use this information to identify which users have not used the software. Learn more about our Delta exams. The Release Management application encompasses the planning, design, build, configuration, and testing of hardware and software releases to create a defined set of release components. Release management makes the change management practice more proactive and predictable. The ServiceNow® Core Now Platform provides features and functionalities to applications and other parts of the Now Platform. Become a Certified Application Developer. Brief description of the release. With the Tokyo update, the focus was on expanding IT operations and IT service management. ServiceNow launches Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform. — July 26, 2023 — ServiceNow (NYSE: NOW), NVIDIA (NASDAQ: NVDA), and Accenture (NYSE: ACN) today announced the launch of AI Lighthouse, a first‑of‑its‑kind program designed to fast‑track the development and adoption of enterprise generative AI capabilities. The ServiceNow Madrid release introduced the ServiceNow Incident Management Mobile application, enabling resolution teams to view, manage, and resolve incidents from anywhere. roles) to activate the ITSM Roles — Request Management plugin (com. This release delivers innovation and new GenAI solutions to help improve productivity and satisfaction, drive purposeful automation, optimize processes, reduce costs, maximize efficiency, and create organizational agility. Special characters like underscores (_) are removed. The stock, up 73% YTD, this week hit a new 52. Using roadmaps, teams can see the progress of a specific project, what next steps must be taken, and what the overall vision and objectives are. Transform the impact, speed, and delivery of IT. Expanding on the strategic partnerships among. Get Demo. Documentation Find detailed information about ServiceNow products, apps, features, and releases. The semiannual spring platform update, now available, also offers AI-based search, document intelligence, and health and safety incident management. Order Management for Telecommunications. ‑ July 26, 2023 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its second quarter ended June 30, 2023, with subscription revenues of $2,075 million in Q2 2023, representing 25% year‑over‑year growth, 25%. Implementing the Release Management process in ServiceNow provides a lot of benefits to enterprises. Key Takeaway: ServiceNow Release Management allows teams to coordinate software releases and ensure that development teams are working in sync with the IT operations team to minimize disruptions and maximize productivity. Documentation Find detailed information about ServiceNow products, apps, features, and releases. The transaction will extend ServiceNow’s DevOps and IT Operations Management (ITOM) capabilities, giving customers the. Release management is the process of planning, designing, scheduling, testing, deploying, and controlling a software release. Learning Build skills with instructor-led and online training. In today’s economic headwinds, organizations are looking for ways to make workers more productive and drive operational efficiency. The Utah release boasts many new features to ServiceNow products such as CSM, HRSD, FSM, and CMDB. Servicenow product screenshots for desktop and iPad. Read more to learn about each ServiceNow version from the very first release, to the upcoming Paris ServiceNow version. The ServiceNow® Cloud Management application is redesigned for the Jakarta release. Impact Accelerate ROI and amplify your expertise. Case studies;Unleash the possibilities of generative AI with ServiceNow. Scale order management to take on modern telecom opportunities and build for customer success. Transform your business with digital IT workflows. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Used to track the features released in each product version. Learning Build skills with instructor-led and online training. snc. Partner Grow your business with promotions, news, and marketing tools. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT. Modernize legal operations to make faster decisions and increase. A single cloud platform, single code base that easily extends purpose-built service management use cases and workflows beyond ITSM, including Security. First of all, it is a lightweight and highly organized automated process that increases efficiency, transparency, consistency, and compliance in the Release Management process. Learning Build skills with instructor-led and online training. Get Data. Connect Virtual Agent to packaged integration solutions for password reset, client software distribution, access. Overview ServiceNow Change Management is a new-ageDocumentation Find detailed information about ServiceNow products, apps, features, and releases. Speed new products to market and quickly turn services into revenue. Speed new products to market and quickly turn services into revenue. Special characters like underscores (_) are removed. Automate and connect anything to ServiceNow. How search works: Punctuation and capital letters are ignored. SANTA CLARA, Calif. Use the ServiceNow® Application Portfolio Management (APM) application to gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease. Scale order management to take on modern telecom opportunities and build for customer success. ServiceNow ranked 1 on the list of fortune 50 companies with long-term growth. IT Business Management becomes Strategic Portfolio Management. Activate your organization to scale up quickly, maintain business continuity, and enable productivity. Drive growth and reduce costs by using generative AI across every corner of your business. Ability to offer maintenance support: Support in installations, upgrades and new feature/module release management, migration, patch management, lifecycle management of ServiceNow instances, maintenance experience in post ServiceNow release migration. Use the tool to create compliance frameworks to ensure design, development, and testing is done in a way that minimizes risk. We’re at a unique moment in business history. Obtén respuestas a las preguntas y descubre cómo ServiceNow puede ayudarte a transformar la empresa con flujos de trabajo digitales modernos. The stock, up 73% YTD, this week hit a new 52-week high of $678. Streamlined Enterprise Asset. ‑ September 16, 2020 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, today unveiled the Now Platform ® Paris release, to help organizations remain agile and be resilient so they can grow and enhance their productivity during the COVID economy. Orchestrate work intelligently, anytime. IT Service Management. Virtual Agent. Walk-up Experience is for anyone who prefers a face-to-face interaction for assistance. There’s simply no reason for any organisation to shy away from a. Learn how to use the Release Management application in ServiceNow, a tool for planning, design, build, configuration, and testing of hardware and software releases. Customer success. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Note: For iOS, ServiceNow will publish the app to the Apple Business Manager on your behalf. Knowledge-Centered Service (KCS) v6 verified Bring KCS best practices to your organization. Plugins Activate the Release. Speed new products to market and quickly turn services into revenue. Navigate to your release pipeline, and then select the Pre-deployment conditions icon. !! Bundles all the work done (projects, epics, stories, enhancements, defects, problems, incidents, and so on) for products or services together and ensures that these work items are built, tested, and deployed on non-production and/or production environments. Provide resilient services that increase productivity and create amazing experiences wherever your employees work. Building a more resilient business with the Now Platform Tokyo release. Order Management for Telecommunications. ”. ServiceNow is a broad-gauged, compendious, and logical service management platform offering immense capabilities. The ITIL Release and Deployment Management is the process of managing, planning, scheduling and controlling the rollout of IT Services, updates & releases to the production environment. The release expands ServiceNow's Now Assist family of solutions with domain-specific LLMs and adds automation tools for critical processes. Secure your data, infrastructure, and cloud access, and simplify management of digital credentials. ServiceNow’s Change and Release Management can help change managers transform into change enablers. This Software-as-a-Service solution from Siemens. Improve shift planning, scale operations with third parties, and simplify managing crews. LearningBuild skills with instructor-led and online training. Solutions. ServiceNow Release Management is a process that involves coordinating and managing software releases in an organized and efficient way. Browse our resources to see how the Vancouver release delivers for your organization. Do more with IT Service Management. License and Cloud Cost Simulator. FACT SHEET 3 NOW PLATFORM ROME RELEASE IntegrationHub • IntegrationHub enhancements: Provide low-code integration embedded in ServiceNow® workflows that removes integration complexity and accelerates time to value. The processes and workflows are automated and can be aligned with all the present business functionalities. Gain insights from data, identify trends, and remove bottlenecks. Benefits of workspaces. 3 minutes to read. Significant expansions to the Now Platform offer customers new, faster, and more efficient ways to work. The ServiceNow Madrid release introduced the ServiceNow Incident Management Mobile application, enabling resolution teams to view, manage, and. It allows for increased productivity, lower costs, and improved end-user satisfaction. — May 11, 2021 – ServiceNow (NYSE: NOW) today announced new updates to its Vaccine Administration Management solution and unveiled its new Healthcare and Life Sciences Service Management product. HR Service Management. The ServiceNow® ITOM Health product includes the ServiceNow® Event Management and ServiceNow® Health Log Analytics applications, which help you track and maintain the health of services in your organization. Monitor case status and completions in a central workspace. It streamlines the change approval process and reduces manual e-mails to the developers. – June 3, 2022 – ServiceNow (NYSE: NOW) today announced it has signed an agreement to acquire Hitch Works, a skills mapping and intelligence company. ITSM is a strategic approach to IT management, with a focus on delivering value to customers. Analyse trends with KPIs, metrics and role-based dashboards for customer service. Skip to page content. Scale order management to take on modern telecom opportunities and build for customer success. What's new in the Vancouver release. ServiceNow’s new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver software release for IT Service Management (ITSM), Customer Service Management. Validate sensitive configuration data and scripts before they’re executed. Documentation Find detailed information about ServiceNow products, apps, features, and releases. These enhancements include: • IntegrationHub Import: Simplify and accelerate import of large data sets with a new UI. Represents the planned phases within a release, which are used to group. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. Use generative AI to empower your customers, admins and developers, with low-code tools and connected data. In other words, it allows you to monitor your company’s digital. “ServiceNow has provided frictionless ways for colleagues to handle their IT; it has removed a lot of mundane tasks and certainly made. Automate and connect anything to ServiceNow. When issues do happen, learn where they exist, quantify their impact, and resolve them quickly. An activity performs a discrete task as part of a multistep. Request the ITSM Roles plugin (com. Event Management provides alert aggregation for discovered services,The roadmap provides a shared source of truth, outlining the project in a way that is both easy to understand, and highly comprehensive. Transform the impact, speed, and delivery of IT. Focus on QA, version control, configuration management and release management as a connected, continuous delivery activity, often referred to as a value stream. Many companies implement changes to improve the quality or quantity of their production or manufacturing processes. Developing effective change management strategies can help the company achieve this goal and enhance customer satisfaction. — March 14, 2022— ServiceNow (NYSE: NOW) today announced that Lightstep is extending beyond observability and creating a differentiated portfolio for app development with the general availability of Lightstep Incident Response, helping make organizations’ digital products and services more reliable and. Customer success. The key capabilities include automated change approval, collaboration on change implementation, risk conflict detection. What's new at ServiceNow See All News NEWS ServiceNow expands Now Assist GenAI capabilities New Now Assist solutions include Virtual Agent, flow generation, and Field Service Management. Noncompliant controls and smart issue management automatically generate issues. Each stage is important for properly organizing and. Keeping Planning Strategic—Or Perhaps Making It That Way. Model demand scenarios to analyze scheduling impact and make sure you staff properly for surges. Bring together invoices, purchase orders, and approvals from a variety of systems, to pay suppliers accurately and efficiently. Break down silos to resolve issues quickly across teams. A business is only as effective as its employees. Service Operations Workspace is available with these ServiceNow products. EAM is a business application used by asset-intensive industries to optimize capital investments, oversee maintenance and repair activities, and manage costs. Learning Build skills with instructor-led and online training. Impact Accelerate ROI and amplify your expertise. Release managers must keep the release phases updated. Select the service connection you created earlier and fill out the required fields as follows: ServiceNow connection: Connection to the ServiceNow instance used for change management. Noncompliant controls and smart issue management automatically generate issues. Enterprise Release Management (ERM) application (plugin - com. Watch a 6-minute. Stages in DevOps release management. The smarter way to workflow. Learning Build skills with instructor-led and online training. Drive growth and reduce costs by using generative AI across every corner of your business. Sep 22, 2023 -. Release Phases. Manage your team's work and access project status, time sheets, and agile development on your device. Get Demo. Welcome to the Now Platform Utah release! Jon Sigler. SANTA CLARA, Calif. (IT service management), CSM (customer service. The ServiceNow® Order Management application lets you create product catalogs and product offerings, and capture, track, and fulfill product orders. How search works: Punctuation and capital letters are ignored. The Release Management v2 plugin (com. Get Started. Build clearly defined, continuously adaptable plans. Following thorough testing and approval. Partner Grow your business with promotions, news, and marketing tools. Capture, store, and maintain data for the resource lifecycle as a single source of truth. Automate and connect anything to ServiceNow. S. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Plugins Activate the Release Management plugin to use, which will also upgrade you to the newest version. In other words, it allows you to monitor your company’s digital. Vancouver. View Upgrade Info. Problem Management minimizes the business impact of service disruptions and prevents future disruptions using ITIL-proven practices. John Ball. Help employees engage in their career growth. I believe with the integration between the tools we could use ServiceNow for the Release Management. Transform the impact, speed, and delivery of IT. As part of this effort, the company has announced four new. Streamline, simplify, and enhance compliance to reduce audit costs and enable better decision-making. ServiceNow and JIRA Integration in regards to Release Managemnt. Represents the planned phases within a release, which are used to group. Speed new products to market and quickly turn services into revenue. 5% adjusted for constant currency. Details. Scale and support operations with end-to-end digital workflows. Release Management encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components. Process Mining. ServiceNow Change Management also lets you automate approvals for low-risk changes to drive greater process efficiency. Enterprise asset management (EAM) combines systems, processes, and software to control physical assets and equipment. Its purpose is to. Latest Now Platform release unveils AI‑powered process mining with RPA capabilities, search, workforce optimization for HR, and incident management enhancements to address security and operational risk. Technical support. FSM receives a nice upgrade in Utah in the form of Equipment Scheduing. The toolset of an effective workforce. Release Management ist der Prozess, mit dem Bereitstellungen und Change-Projekte organisiert werden. Dynamic Scheduling increases field service management efficiency, lightens dispatcher workloads, and automatically assigns customer tasks. Transform manual tasks and mundane work into digital workflows. ServiceNow Release Management is a lightweight and highly automated process that increases efficiency, transparency, consistency and compliance. By integrating development and operations teams and adding automation, organizations can improve collaboration, work culture, and ultimately productivity. Step 2: This extension enables the integration of ServiceNow Change Management with Azure Pipelines. Drive growth. 03. ServiceNow Launches Major Platform Expansion with the Utah Release. Release Phases. Path to successful. There is an ongoing debate among IT professionals as to whether ITIL change management and release management are the same. It. Type of release: Major, Minor, Emergency, or Patch. The aim of the Agile approach is to deliver benefits. Special characters like underscores (_) are removed. Impact Accelerate ROI and amplify your expertise. The Change Management Best Practice – Jakarta (com. Vulnerability management definition. Help employees engage in their career growth. It streamlines the change approval process and reduces manual e-mails to the developers. Hardware Asset Management - Product Documentation: Tokyo - Now Support Portal. ServiceNow Release Management is a lightweight and highly automated process that increases efficiency, transparency, consistency and compliance. Apply risk-based vulnerability management across your infrastructure and applications. Our change management application enables increased deployment frequency, faster time to value, and fewer related change failures. Prepare for ServiceNow Certified System Administrator Exam. Designed to boost engagement and productivity across the enterprise, the new solutions help. Certification candidate’s journey guide. Vulnerability management is a term that describes the various processes, tools, and strategies of identifying, evaluating, treating, and reporting on security vulnerabilities and misconfigurations within an organization's software and systems. Partner Grow your business with promotions, news, and marketing tools. View Upgrade Info. Predict issues, prevent impact, and automate resolution with AIOps. Benefits. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. It comes with a. ---- KPMG and ServiceNow, today announced an expanded commitment to reimagine finance, supply chain, and. Manage app entitlement at the instance level. Change Management was enhanced and updated in the Vancouver release. in location, user, and related core business data. For me, this reinforced the lesson that great customer experience goes beyond simply boosting. Scale order management to take on modern telecom opportunities and build for customer success. Stages in DevOps release management. Let users get resolutions in seconds. Known synonyms are applied. Drive growth and reduce costs by using generative AI across every corner of your business. Reduce administrative burdens with mobile debrief and streamline inventory management for the field. Now Assist for Customer Service Management Improve customer experiences and agent productivity.